The public bug report form has been retired
To keep reports accurate and tied to a real support case, bug reports are now submitted through a one-time, support-issued Case # link. The form at /bug-report only accepts submissions with a valid Case # provided by our team.
How to Report a Suspected Bug
- Email [email protected] with a clear description of the problem, what you expected to happen, and what actually happened. Include your addon version and environment details.
- Support reviews your request and opens a WHMCS support ticket for tracking.
- If the issue is a suspected defect, support issues a Bug Report Case # and a one-time link to the bug report form.
- Complete the form within the link's validity period. Your report is attached to your existing support ticket and confirmed with the Case #.
Before You Report
House Rules
- One ticket per issue. Please do not open multiple tickets for the same problem — add follow-ups to the existing ticket.
- Bug report links are single-use. Once a report is submitted, the link expires. Reply to your support ticket if you need to add more information.
- Not a bug? Configuration questions, installation help, and general support are handled through your support ticket or a support plan — not the bug report form.
